Frequently Asked Questions
Discover more about the Wales Bonner world, from shipping logistics to our design philosophy.
What is the standard delivery timeframe for international orders?
International orders are typically processed within 2-3 business days and delivered within 5-7 business days via our premium courier partners. Please note that delivery times may vary based on your location and local customs processing.
What is your return policy for seasonal collections?
We offer a 14-day return window from the date of delivery. Items must be returned in their original condition, unworn, with all designer tags and security seals intact to be eligible for a full refund.
How can I ensure I am selecting the correct size?
Each product page features a detailed size guide with specific measurements. Our collections often blend European tailoring with sportswear silhouettes; we recommend reviewing the 'Fit Notes' section for specific guidance on whether to size up or down.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment solutions such as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Are customs duties and taxes included in the final price?
For orders shipped to the UK, EU, and USA, duties and taxes are calculated at checkout. For other international destinations, customers may be responsible for local import duties upon delivery.
How do I care for my Wales Bonner garments?
To preserve the craftsmanship and unique fabrications of your pieces, we recommend following the specific care instructions found on the internal label. Most of our tailored and knitwear pieces require professional dry cleaning.